Refund Policy

Last updated: October 9, 2024

1. All Sales Are Final

At ShuffleGuds, we strive to provide you with high-quality products. As such, all sales are final. We do not offer refunds for any purchases made on our website. Please ensure that you review your order carefully before making a purchase.

2. Exchanges

While refunds are not available, we do consider exchanges on a case-by-case basis. If you receive a defective or damaged item, please contact us within 7 days of receiving your order, and we will assess the situation.

To be eligible for an exchange, the item must be unused and in the same condition that you received it. You may need to provide a receipt or proof of purchase.

3. How to Request an Exchange

If you believe you are eligible for an exchange, please reach out to our customer service team at shuffleguds@hotmail.com. Include your order number, a description of the issue, and any relevant photos of the product.

4. Shipping Costs

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If we approve your exchange request, we will send a replacement product at no additional cost.

5. Contact Us

If you have any questions about this Refund Policy, please contact us at:

ShuffleGuds
Sunderland, UK
Email: shuffleguds@hotmail.com